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var(--lk-control-bar-height))}.lk-grid-layout-wrapper{flex-direction:column;align-items:center}.lk-focus-layout-wrapper{align-items:stretch}.lk-video-conference{position:relative;display:flex;align-items:stretch;height:100%}.lk-video-conference-inner{display:flex;flex-direction:column;align-items:stretch;width:100%}.lk-settings-menu-modal{position:fixed;top:50%;left:50%;transform:translate(-50%,-50%);background:var(--lk-bg);padding:1rem;display:flex;flex-direction:column;align-items:center;gap:.5rem;padding:.75rem 1.25rem;background-color:var(--lk-bg);border:1px solid var(--lk-border-color);border-radius:var(--lk-border-radius);box-shadow:var(--lk-box-shadow);min-width:50vw;min-height:50vh;max-width:100%;max-height:100%;overflow-y:auto}:root{--primary-navy: #0e2a47;--primary-navy-hover: #163d66;--primary-blue: #164e87;--accent-orange: #eb6625;--accent-orange-hover: #d55315;--bg-main: #f8fafc;--card-bg: #ffffff;--text-main: #0e2a47;--text-muted: #64748b;--text-light: #94a3b8;--border-subtle: #e2e8f0;--border-focus: #38bdf8;--pill-bg: #eff6ff;--pill-text: #0284c7;--success-green: #10b981;--danger-red: #ef4444;--radius-card: 20px;--radius-btn: 9999px;--shadow-subtle: 0 4px 20px -2px rgba(14, 42, 71, .05);--shadow-hover: 0 10px 28px -4px rgba(14, 42, 71, .09)}*{margin:0;padding:0;box-sizing:border-box}body{font-family:Inter,-apple-system,BlinkMacSystemFont,sans-serif;background-color:var(--bg-main);color:var(--text-main);min-height:100vh;-webkit-font-smoothing:antialiased}h1,h2,h3,h4,.brand-font{font-family:Outfit,sans-serif}.app-container{min-height:100vh;display:flex;flex-direction:column;background:radial-gradient(circle at 10% 10%,rgba(235,102,37,.03) 0%,transparent 40%),radial-gradient(circle at 90% 90%,rgba(14,42,71,.03) 0%,transparent 40%),var(--bg-main)}.kiosk-header{display:flex;justify-content:space-between;align-items:center;padding:12px 48px;background-color:var(--card-bg);border-bottom:1px solid var(--border-subtle);box-shadow:0 2px 10px #0e2a4705}.header-brand{display:flex;align-items:center;gap:20px}.brand-logo{height:95px;width:auto;object-fit:contain;display:block}.brand-divider{width:1px;height:40px;background-color:var(--border-subtle)}.brand-tagline{font-size:1.05rem;color:var(--text-muted);font-weight:500}.header-right{display:flex;align-items:center;gap:16px}.date-pill{background-color:#f1f5f9;padding:6px 16px;border-radius:var(--radius-btn);font-size:.85rem;color:var(--primary-navy);font-weight:500;border:1px solid #e2e8f0}.kiosk-main-content{flex:1;display:flex;flex-direction:column;padding:24px 48px;max-width:1400px;width:100%;margin:0 auto}.step-progress-bar{display:flex;align-items:center;justify-content:center;gap:12px;margin-bottom:24px}.step-node{width:38px;height:38px;border-radius:50%;background-color:#fff;color:var(--text-muted);border:2px solid var(--border-subtle);display:flex;align-items:center;justify-content:center;font-weight:700;font-size:.95rem;transition:all .3s cubic-bezier(.4,0,.2,1)}.step-node.active{background-color:var(--primary-navy);color:#fff;border-color:var(--primary-navy);box-shadow:0 4px 14px #0e2a4733}.step-node.completed{background-color:var(--accent-orange);color:#fff;border-color:var(--accent-orange)}.step-line{height:2px;width:44px;background-color:var(--border-subtle);transition:all .3s ease}.step-line.active{background-color:var(--accent-orange)}.home-screen{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;padding:60px 24px}.home-badge-pill{display:inline-flex;align-items:center;gap:8px;background-color:var(--pill-bg);color:var(--pill-text);border:1px solid #dbeafe;padding:6px 18px;border-radius:var(--radius-btn);font-size:.9rem;font-weight:600;margin-bottom:28px}.home-title{font-size:3.2rem;color:var(--primary-navy);font-weight:700;line-height:1.2;margin-bottom:16px;max-width:800px}.home-title .highlight-orange{color:var(--accent-orange)}.home-subtitle{font-size:1.25rem;color:var(--text-muted);max-width:600px;line-height:1.6;margin-bottom:44px}.btn-primary-kiosk{background-color:var(--accent-orange);color:#fff;border:none;padding:16px 40px;border-radius:var(--radius-btn);font-size:1.1rem;font-weight:700;letter-spacing:.5px;cursor:pointer;display:inline-flex;align-items:center;gap:12px;transition:all .25s cubic-bezier(.4,0,.2,1);box-shadow:0 4px 16px #eb662547}.btn-primary-kiosk:hover{background-color:var(--accent-orange-hover);transform:translateY(-2px);box-shadow:0 8px 24px #eb662561}.btn-primary-kiosk:active{transform:translateY(0)}.btn-secondary-kiosk{background-color:#fff;color:var(--primary-navy);border:1.5px solid var(--border-subtle);padding:12px 28px;border-radius:var(--radius-btn);font-size:.95rem;font-weight:600;cursor:pointer;display:inline-flex;align-items:center;gap:8px;transition:all .2s ease}.btn-secondary-kiosk:hover{border-color:var(--primary-navy);background-color:#f8fafc}.btn-action-orange{background-color:var(--accent-orange);color:#fff;border:none;padding:13px 32px;border-radius:var(--radius-btn);font-size:1rem;font-weight:700;cursor:pointer;display:inline-flex;align-items:center;gap:10px;transition:all .25s ease;box-shadow:0 4px 14px #eb662540}.btn-action-orange:hover{background-color:var(--accent-orange-hover);transform:translateY(-2px)}.waiting-screen{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;padding:60px 24px}.waiting-icon-pulse{width:84px;height:84px;background-color:#fff;border:2px solid var(--border-subtle);border-radius:50%;display:flex;align-items:center;justify-content:center;color:var(--primary-navy);margin-bottom:28px;box-shadow:0 0 0 10px #0e2a470a;animation:pulse-ring 2s infinite}@keyframes pulse-ring{0%{box-shadow:0 0 #0e2a4726}70%{box-shadow:0 0 0 18px #0e2a4700}to{box-shadow:0 0 #0e2a4700}}.waiting-title{font-size:2.2rem;color:var(--primary-navy);margin-bottom:12px}.waiting-subtitle{font-size:1.15rem;color:var(--text-muted);max-width:540px;line-height:1.6;margin-bottom:36px}.waiting-progress-container{width:280px;height:6px;background-color:#e2e8f0;border-radius:4px;overflow:hidden}.waiting-progress-bar{height:100%;background-color:var(--accent-orange);width:45%;border-radius:4px;animation:shimmer-bar 1.8s infinite ease-in-out}@keyframes shimmer-bar{0%{transform:translate(-100%)}to{transform:translate(300%)}}.dashboard-split-container{flex:1;display:grid;grid-template-columns:430px 1fr;gap:28px;margin-top:8px;align-items:stretch}.video-panel-card{background-color:var(--card-bg);border-radius:var(--radius-card);border:1px solid var(--border-subtle);box-shadow:var(--shadow-subtle);display:flex;flex-direction:column;overflow:hidden}.video-panel-header{padding:18px 24px;background-color:#fff;border-bottom:1px solid #f1f5f9;display:flex;justify-content:space-between;align-items:center}.session-badge{font-weight:700;font-size:.95rem;color:var(--primary-navy)}.status-badge-online{background-color:#ecfdf5;color:#065f46;padding:4px 12px;border-radius:var(--radius-btn);font-size:.8rem;font-weight:600;display:flex;align-items:center;gap:6px;border:1px solid #a7f3d0}.status-dot{width:7px;height:7px;border-radius:50%;background-color:var(--success-green)}.video-viewport-area{flex:1;position:relative;background-color:#091829;min-height:380px;display:flex;align-items:center;justify-content:center}.remote-agent-video{width:100%;height:100%;object-fit:cover}.local-pip-wrapper{position:absolute;bottom:16px;right:16px;width:125px;height:90px;background-color:#1e293b;border-radius:12px;overflow:hidden;border:2px solid rgba(255,255,255,.6);box-shadow:0 6px 18px #00000059;z-index:10}.pip-video{width:100%;height:100%;object-fit:cover}.video-controls-bar{padding:16px;background-color:#fff;border-top:1px solid #f1f5f9;display:flex;justify-content:center;gap:16px}.btn-ctrl-circle{width:46px;height:46px;border-radius:50%;border:1.5px solid var(--border-subtle);background-color:#fff;color:var(--primary-navy);display:flex;align-items:center;justify-content:center;cursor:pointer;transition:all .2s ease}.btn-ctrl-circle:hover{background-color:#f8fafc;border-color:var(--primary-navy)}.btn-ctrl-circle.muted{background-color:#fee2e2;color:var(--danger-red);border-color:#fca5a5}.btn-ctrl-circle.end-call{background-color:var(--danger-red);color:#fff;border-color:var(--danger-red)}.btn-ctrl-circle.end-call:hover{background-color:#dc2626}.verification-panel-card{background-color:var(--card-bg);border-radius:var(--radius-card);border:1px solid var(--border-subtle);box-shadow:var(--shadow-subtle);padding:36px;display:flex;flex-direction:column}.step-header{margin-bottom:28px}.step-subtitle-tag{font-size:.85rem;font-weight:700;color:var(--accent-orange);text-transform:uppercase;letter-spacing:1.2px;margin-bottom:6px}.step-main-title{font-size:2rem;color:var(--primary-navy);font-weight:700}.id-boxes-grid{display:grid;grid-template-columns:1fr 1fr;gap:24px;margin-bottom:32px}.id-document-box{border:2px dashed #cbd5e1;border-radius:16px;padding:24px;background-color:#fafbfc;display:flex;flex-direction:column;align-items:center;justify-content:center;min-height:230px;position:relative;overflow:hidden;transition:all .25s ease}.id-document-box:hover{border-color:var(--primary-blue);background-color:#f8fafc}.id-document-box.has-image{border-style:solid;border-color:var(--border-subtle);background-color:#fff;padding:14px}.id-box-label{font-weight:700;color:var(--primary-navy);margin-bottom:12px;font-size:1.05rem}.id-placeholder-icon{color:#94a3b8;margin-bottom:16px}.id-preview-img{width:100%;max-height:175px;object-fit:contain;border-radius:8px}.scanning-overlay{position:absolute;top:0;left:0;right:0;bottom:0;background-color:#0e2a47e0;display:flex;flex-direction:column;align-items:center;justify-content:center;color:#fff;z-index:10}.scanner-beam{position:absolute;left:0;right:0;height:3px;background-color:#38bdf8;box-shadow:0 0 16px 3px #38bdf8;animation:scan-move 1.8s infinite ease-in-out alternate}@keyframes scan-move{0%{top:12%}to{top:88%}}.webcam-container{position:relative;width:100%;max-width:580px;height:350px;margin:0 auto 24px;background-color:#0f172a;border-radius:16px;overflow:hidden;display:flex;align-items:center;justify-content:center}.webcam-video-feed{width:100%;height:100%;object-fit:cover}.face-overlay-guide{position:absolute;top:0;left:0;width:100%;height:100%;pointer-events:none;display:flex;flex-direction:column;align-items:center;justify-content:center}.face-ellipse-mask{width:220px;height:270px;border:3px dashed rgba(56,189,248,.8);border-radius:50%;box-shadow:0 0 0 9999px #0b172799;display:flex;align-items:center;justify-content:center}.face-guide-text{position:absolute;bottom:20px;background:#0e2a47e6;color:#fff;padding:8px 18px;border-radius:var(--radius-btn);font-size:.85rem;font-weight:600;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px)}.countdown-badge{position:absolute;top:50%;left:50%;transform:translate(-50%,-50%);width:84px;height:84px;border-radius:50%;background-color:var(--accent-orange);color:#fff;font-size:2.8rem;font-weight:800;display:flex;align-items:center;justify-content:center;box-shadow:0 0 28px #eb662599;z-index:20}.workflow-actions-bar{display:flex;justify-content:space-between;align-items:center;margin-top:auto;padding-top:24px;border-top:1px solid #f1f5f9}.summary-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:20px;margin-bottom:28px}.summary-card{border:1.5px solid var(--border-subtle);border-radius:16px;padding:16px;background-color:#fafbfc;text-align:center}.summary-card-title{font-size:.85rem;font-weight:700;color:var(--text-muted);margin-bottom:12px;text-transform:uppercase}.summary-card-img{width:100%;height:140px;object-fit:contain;border-radius:8px;background-color:#fff}.agent-dashboard{min-height:100vh;background-color:var(--bg-main)}.dashboard-header{display:flex;justify-content:space-between;align-items:center;padding:18px 48px;background-color:var(--card-bg);border-bottom:1px solid var(--border-subtle)}.dashboard-title{font-size:1.4rem;font-weight:700;color:var(--primary-navy)}.agent-info{display:flex;align-items:center;gap:16px}.agent-name{font-weight:600;font-size:.95rem;color:var(--text-muted)}.logout-btn{background:#fff;color:var(--primary-navy);border:1.5px solid var(--border-subtle);padding:7px 18px;border-radius:var(--radius-btn);font-size:.85rem;font-weight:600;cursor:pointer;transition:all .2s}.logout-btn:hover{border-color:var(--primary-navy)}.dashboard-content{max-width:1100px;margin:36px auto;padding:0 24px}.dashboard-page-title{font-size:1.8rem;color:var(--primary-navy);margin-bottom:24px;font-weight:700}.request-list{display:flex;flex-direction:column;gap:16px}.request-card{background-color:#fff;border:1px solid var(--border-subtle);border-radius:16px;padding:22px 28px;display:flex;justify-content:space-between;align-items:center;box-shadow:var(--shadow-subtle);transition:all .2s ease}.request-card:hover{box-shadow:var(--shadow-hover)}.request-info{display:flex;flex-direction:column;gap:6px}.request-guest-name{font-size:1.15rem;font-weight:700;color:var(--primary-navy)}.request-time{font-size:.85rem;color:var(--text-muted)}.status-badge{display:inline-block;padding:4px 12px;border-radius:var(--radius-btn);font-size:.75rem;font-weight:700;text-transform:uppercase}.status-badge.pending{background-color:#fef3c7;color:#b45309}.status-badge.active{background-color:#d1fae5;color:#065f46}.status-badge.rejected{background-color:#fee2e2;color:#b91c1c}.status-badge.closed{background-color:#f1f5f9;color:#64748b}.accept-btn{background-color:var(--success-green);color:#fff;border:none;padding:10px 22px;border-radius:var(--radius-btn);font-weight:700;font-size:.9rem;cursor:pointer;transition:all .2s ease}.accept-btn:hover{background-color:#059669;transform:translateY(-1px)}.reject-btn{background-color:var(--danger-red);color:#fff;border:none;padding:10px 22px;border-radius:var(--radius-btn);font-weight:700;font-size:.9rem;cursor:pointer;transition:all .2s ease}.reject-btn:hover{background-color:#dc2626;transform:translateY(-1px)}.empty-state{text-align:center;padding:60px 20px;background-color:#fff;border-radius:16px;border:2px dashed var(--border-subtle);color:var(--text-muted)}.empty-icon{font-size:2.5rem;margin-bottom:12px}@media (max-width: 1024px){.dashboard-split-container,.id-boxes-grid{grid-template-columns:1fr}}.agent-video-modal-backdrop{position:fixed;top:0;left:0;right:0;bottom:0;background-color:#0a192fd1;-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);z-index:2000;display:flex;align-items:center;justify-content:center;padding:24px}.agent-call-modal-container{width:95vw;max-width:1400px;height:90vh;background-color:#fff;border-radius:20px;box-shadow:0 25px 50px -12px #0006;display:flex;flex-direction:column;overflow:hidden;border:1px solid var(--border-subtle)}.agent-call-topbar{display:flex;justify-content:space-between;align-items:center;padding:16px 28px;background-color:#fff;border-bottom:1px solid var(--border-subtle)}.live-call-indicator-dot{width:10px;height:10px;border-radius:50%;background-color:var(--success-green);box-shadow:0 0 10px var(--success-green)}.agent-close-call-btn{background:#f1f5f9;color:var(--primary-navy);border:1px solid var(--border-subtle);padding:8px 18px;border-radius:var(--radius-btn);font-weight:600;font-size:.85rem;cursor:pointer;transition:all .2s}.agent-close-call-btn:hover{background-color:#fee2e2;color:var(--danger-red);border-color:#fca5a5}.agent-call-body{flex:1;display:flex;background-color:#0b1829;overflow:hidden}.agent-side-by-side-wrapper{flex:1;display:flex;flex-direction:column;padding:20px;gap:16px;overflow:hidden}.agent-dual-video-grid{flex:1;display:grid;grid-template-columns:1fr 1fr;gap:20px;min-height:0}.video-stream-card{position:relative;background-color:#08121e;border-radius:16px;overflow:hidden;border:1.5px solid rgba(255,255,255,.1);display:flex;flex-direction:column;box-shadow:0 8px 24px #0000004d}.stream-badge{position:absolute;top:14px;left:14px;z-index:10;display:flex;align-items:center;gap:8px;padding:6px 14px;border-radius:20px;font-size:.85rem;font-weight:700;-webkit-backdrop-filter:blur(6px);backdrop-filter:blur(6px)}.client-badge{background:#10b981d9;color:#fff;box-shadow:0 2px 10px #10b9814d}.agent-badge{background:#0e2a47d9;color:#fff;border:1px solid rgba(56,189,248,.3)}.pulse-dot{width:8px;height:8px;border-radius:50%;background-color:#fff;animation:pulse-dot-anim 1.5s infinite}.blue-dot{width:8px;height:8px;border-radius:50%;background-color:#38bdf8}@keyframes pulse-dot-anim{0%{transform:scale(.9);opacity:.8}50%{transform:scale(1.3);opacity:1}to{transform:scale(.9);opacity:.8}}.stream-media-container{width:100%;height:100%;position:relative;display:flex;align-items:center;justify-content:center}.stream-media-container video{width:100%;height:100%;object-fit:cover}.stream-waiting-state{text-align:center;padding:24px;display:flex;flex-direction:column;align-items:center;justify-content:center}.stream-waiting-spinner{width:44px;height:44px;border:3px solid rgba(255,255,255,.15);border-top-color:var(--accent-orange);border-radius:50%;animation:spin 1s infinite linear}@keyframes spin{to{transform:rotate(360deg)}}.agent-call-controls-bar{display:flex;justify-content:center;align-items:center;gap:20px;padding:12px}.ctrl-btn-agent{display:inline-flex;align-items:center;gap:10px;padding:12px 24px;border-radius:var(--radius-btn);background-color:#fff;color:var(--primary-navy);font-weight:700;font-size:.95rem;border:none;cursor:pointer;transition:all .2s cubic-bezier(.4,0,.2,1);box-shadow:0 4px 14px #0003}.ctrl-btn-agent:hover{transform:translateY(-2px);background-color:#f8fafc}.ctrl-btn-agent.muted{background-color:#fee2e2;color:var(--danger-red)}.ctrl-btn-agent.end-call-btn{background-color:var(--danger-red);color:#fff;box-shadow:0 4px 16px #ef444466}.ctrl-btn-agent.end-call-btn:hover{background-color:#dc2626}.agent-call-chat-sidebar{width:340px;background-color:#fff;border-left:1px solid var(--border-subtle);display:flex;flex-direction:column}.chat-sidebar-header{padding:18px 20px;background-color:#f8fafc;border-bottom:1px solid var(--border-subtle);font-weight:700;color:var(--primary-navy);font-size:.95rem;display:flex;align-items:center;gap:10px}.chat-sidebar-messages{flex:1;padding:18px;overflow-y:auto;display:flex;flex-direction:column;gap:14px}.chat-bubble-row{display:flex;flex-direction:column;max-width:85%}.chat-bubble-row.is-self{align-self:flex-end}.chat-bubble-row.is-peer{align-self:flex-start}.chat-bubble-author{font-size:.75rem;font-weight:600;color:var(--text-muted);margin-bottom:4px}.chat-bubble-content{padding:10px 14px;border-radius:14px;font-size:.9rem;line-height:1.4}.chat-bubble-row.is-self .chat-bubble-content{background-color:var(--primary-navy);color:#fff;border-bottom-right-radius:4px}.chat-bubble-row.is-peer .chat-bubble-content{background-color:#f1f5f9;color:var(--text-main);border-bottom-left-radius:4px}.chat-bubble-time{font-size:.7rem;color:var(--text-light);margin-top:4px;text-align:right}.chat-sidebar-input-row{padding:14px 18px;border-top:1px solid var(--border-subtle);display:flex;gap:10px;background-color:#fff}.chat-sidebar-input{flex:1;padding:10px 14px;border-radius:var(--radius-btn);border:1.5px solid var(--border-subtle);font-size:.9rem;outline:none}.chat-sidebar-input:focus{border-color:var(--primary-blue)}.chat-sidebar-send-btn{background-color:var(--accent-orange);color:#fff;border:none;width:40px;height:40px;border-radius:50%;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:all .2s}.chat-sidebar-send-btn:hover{background-color:var(--accent-orange-hover)}